Terms of Use

Thank you for visiting Arbras Gallery website.

By placing your order, you have agreed to accept all terms and conditions set forth anywhere on our website.

All measurements given are approximate as many pieces are hand made so slight variations may occur between items seen and those ordered.

Prices are inclusive of VAT at 20% when applicable.

We reserve the right to alter the prices should manufacturer's prices or VAT rate change or due to a typographical error.

If we are no longer able to supply your request due to insufficient stock we will give you an estimated delivery time or we will give you the option to cancel your order if you would rather not wait. If payment has been collected already, we will refund your payment to your credit card immediately.

In no circumstances will we be liable to you for any additional amounts.

We reserve the right to refuse or cancel your order for whatever reason.

If for any reason beyond our company control we fail to perform, you will not hold us liable for loss of goodwill, reputation, anticipated savings and loss of profit under any legal claim.

We do not store or collect your credit card details. Your credit card payment is collected securely through Payzone Payment Gateway that provides the SSL secure link between our website and merchant bank to ensure that our customers' card details remain secure throughout process. Their online payment systems use the latest security features, like 3D secure authentication, Address Verification System (AVS) and Card Verification Value (CVC).  Payzone online payment systems meet the latest PCI DSS security standard. PCI DSS compliance is the latest standard.

We also accept payment by :

Telegraphic transfer (can take up to 4 working days to be received by our bank)

Cheques drawn on the UK bank (can take up to 5 working days to clear)

We must receive your payment before your order can be confirmed and processed for delivery so we advise customers to select credit card payment method for speedy delivery.

If you decide to pay for your purchase by telegraphic transfer or cheque, you must select the appropriate payment option at the checkout.

We can only proceed with arranging your order once your payment has been received.